What if I need to cancel or reschedule?

You can cancel (for a full refund) or reschedule your booking up until 24 hours before your scheduled session. Contact us by phone to inquire about a cancellation or to reschedule. Unfortunately, there are no refunds for cancellations made within 24 hours of a scheduled session. No-shows will be charged the full price.

If you need to reschedule because you or someone in your group is sick and it is within 24 hours of your scheduled session, please call us. We can reschedule your session or issue you a gift card to reschedule at another time.